Faqs
- What is High Grade Makeup?
- What is ‘carmine’ and how is your brand Carmine free?
- Where are your products manufactured?
Our products are meticulously crafted in advanced facilities with strict quality controls . Collaborating with trusted partners all around the world who uphold our standards, we are dedicated to delivering products that are high grade, prestige and meet international benchmarks.
4. How can I track my order?
After placing an order on our website, you will receive a confirmation email that includes a tracking ID. This ID allows you to monitor the progress of your shipment. If you have any questions or need assistance with tracking your order, please feel free to contact our customer support team.
5. How much time it takes to get my package after ordering?
Domestic shipping can take up to 2-7 business days. You can get more information on our shipping policy page.
6. I did not receive my product but the tracking page indicates it is delivered. What to do now?
If you believe your product is lost or wrongly marked as delivered, please contact us within 24 hours of the delivery status update. After this timeframe, we may not be able to verify delivery with our logistics partners, which could impact our ability to assist with a replacement unless we are promptly notified
7. How can I contact your customer support team?
Email: You can send us an email at support@elaynecosmetics.com . Our support team aims to respond to all inquiries within 24 hours.
Phone: If you prefer to speak with someone directly, you can reach our customer support team by phone at NO.: +91 9558059962 Monday to Saturday between 11am to 5pm.
8. What payment methods do you accept?
9. What is the shelf life of the products?
All our products have a minimum shelf life of 24 months from the date of manufacturing
10. I want to be a part of team Elayne. Whom to contact for the same?/
Email us at Shatakshi@elaynecosmetics.com with your resume.
11. I want to write about Elayne Cosmetics in publications. Whom to contact for the same?
Email us at collaborations@elaynecosmetics.com. We’d love to take it ahead