- Exchange Policy: At Elayne Cosmetics, our policy is focused on exchanges; we do not offer refunds or store credits.
- Damaged or Incorrect Orders: If you receive products that are damaged or if there is an error in your order (like missing items or incorrect billing), please reach out to us within two days of receiving your order. You can contact us via email at support@elaynecosmetics.com or message us on WhatsApp at +91 9558059962. Please include pictures of the issue, and our customer care team will guide you through the process of replacing your products.
- Return Conditions: For any product returns that are not due to damage, the items must be unused, unopened, in saleable condition, in their original packaging, and accompanied by the original invoice. The determination of whether the product meets saleability standards will be made by Elayne Cosmetics.
- Purchase Responsibility: We are responsible for replacing only those products that were purchased directly from our official website, www.elaynecosmetics.com. Products bought from third-party websites or retail stores are not eligible for replacement under our policy.
- Return Processing Time: Please allow us 7-10 business days to process your return. Our customer care team will keep you informed about the status of your return once the process begins.
- Documentation Requirement: All returns must include the original invoice.
- Non-refundable Shipping: Shipping costs will not be refunded.
- Sale and Promotion Items: Products purchased during sales or promotions cannot be returned once they have been purchased.
- Complimentary Products: Any complimentary or promotional products that were received with your order must also be returned. Failing to return these items will prevent the processing of your return.
- Combo or Kit Products: Individual products from a combo or kit cannot be returned or exchanged.
- Exchange Procedure: If your return meets our policy guidelines, you may exchange the product for an item of equal or lesser value. We do not issue refunds for price differences. If the new selection exceeds the original value, you will be required to pay the difference.
- Color Variation Disclaimer: Please be aware that the actual colors of the products may vary slightly from what you see on our website, depending on the operating system you are using.
These policies reflect our commitment to customer satisfaction while providing clear guidelines for product returns and exchanges at Elayne Cosmetics.